If you have questions about this Privacy Policy or other data protection matters concerning STIHL East Africa Limited, you can contact us by phone or our online contact form, or by email.

STIHL collects different types of Personal Information about you in depending on your contact point with us.

Personal Information means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This may include, for example, your name, address, telephone number, e-mail address, user name and password, purchasing history, warranty history, and data you make available to STIHL Incorporated through the STIHL websites, in-store purchases or connected products.

Some of your Personal Information is information you provide directly to us, for example, to register a product or seek information about a product you have purchased or are interested in purchasing. However, we also may collect certain Personal Information automatically, such as cookies generated from your use of our website.

STIHL uses cookies to assist in online marketing initiatives through third-party vendors to serve online advertisements based on your visit(s) to STIHL websites. Cookies are small files that are transferred to your computer’s hard drive through your web browser (if you allow) and enables sites or service provider systems to recognize your browser, capture and remember certain anonymous information.

We do not honor any “do not track” requests sent from a web browser. Our site collects personally identifiable information from visitors and tracks their online activity.

We use the Personal Information we collect about you primarily to: provide customer services to you at your request, communicate with you regarding products and safety issues such as recalls, optimize marketing communications, improve our retailer network, manage and improve our services for you, and for internal business and marketing purposes, as permitted by applicable laws.

We do not sell the Personal Information we collect about you to third parties. We may, however, share your Personal Information with service providers or third parties in accordance with the business purposes set out in this Privacy Policy.

We may use your information for any purpose if the information does not identify you and cannot be combined with other information accessible to us to identify you. For example, we may prepare aggregated reports about use of various products for research about the use of those products, the locations and applications for which they are used and how the products could be improved, from which your individual information cannot be singled out.

We take seriously our responsibility to protect the information we collect or receive. We have implemented commercially reasonable technical, administrative and physical security measures to protect the information that we collect or receive. From time to time, we review and consider updates for our security procedures.

This website may contain links to websites maintained by third parties with which we have no affiliation. This Privacy Policy does not reflect the privacy practices of those sites, and you should consult the privacy policies of those sites to learn about their practices. A link to any third-party site does not mean that we endorse it or the quality or accuracy of information presented on it.

Third parties, such as Facebook, also may use our website to collect personal information about you and your online activities.

Facebook’s use of any data collected through its pixel tag is subject to the Facebook Data Policy.

Some of our sites may use YouTube and YouTube API Services to display videos and video information.

By viewing videos and/or their corresponding information on any of our sites, you are agreeing to be bound by the YouTube Terms of Service which can be found here: https://www.youtube.com/t/terms

We do not retrieve, analyze or store any personal user information via YouTube APIs.

You can also find more information regarding Google’s privacy policy here: https://www.google.com/policies/privacy

If you no longer wish to receive marketing materials from us, you can let us know by other unsubscribe features that we provide in our marketing communications, contacting us in writing via email or through our contact page and we will make every effort to accommodate your request. Subject to local law, you may have certain additional rights regarding your Personal Information. These may include the following rights to: access your Personal Information; delete your Personal Information; restrict our use of your Personal Information; object to our use of your Personal Information; receive your Personal Information in a usable electronic format and transmit it to a third party (also known as the right of data portability); lodge a complaint with your local data protection authority; and withdraw any consent you have given to uses of your Personal Information.

We retain your Personal Information for as long as we have a relationship with you and for a period after our relationship with you has ended.

When deciding how long to keep your Personal Information after our relationship with you has ended, we take into account how long we need to retain the information to fulfill the purposes described above and to comply with our legal obligations.

STIHL’s products and website are not intended for use by minors. We do not knowingly solicit or collect Personal Information from minors. If we learn that, despite these measures, a minor has submitted Personally Information to us through the Site, we will take reasonable measures to delete such Personal Information from our records and to not use such information for any purpose (except where necessary to protect the safety of the minor or others as required by law).

We may change this Privacy Policy from time to time. Should we do so, we will post the changes to this page. We suggest that you periodically consult this Privacy Policy to review any changes. Your continued use of the website after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.